Help centre
Frequently asked questions
Quick answers about shipping, orders, returns and caring for your jewellery.
Shipping & delivery
Everything about getting your order to you.
Where do you ship?
We currently ship within New Zealand.
How much is shipping?
New Zealand
Standard: $8.90
Express: $13.90
Free Standard shipping on orders of $90 or more.
How long does it take to process my order?
Every order is packed with care and dispatched within 1–3 working days. Once it’s on its way, delivery within New Zealand usually takes 2–5 working days with Standard shipping, or 1–2 working days with Express.
How can I track my order?
Once your order ships, we'll email you a shipping confirmation with tracking details when available. Can't find it? Check your spam folder or contact us with your order number.
I haven’t received my order. What should I do?
Orders are dispatched within 1–3 working days, then usually take 2–5 working days to arrive with Standard shipping, or 1–2 working days with Express. If it’s been longer, check your shipping confirmation email (and your spam folder) for tracking details, and have a quick look with neighbours or your local depot. Still can’t find it? Contact us with your order number and we’ll look into it for you.
Orders
Changes, cancellations and order issues.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. We'll do our best to help before your order ships.
How do pre-orders work?
Some pieces can be pre-ordered when they’re temporarily out of stock, so you can secure yours before it’s back. Please allow an extra 1–2 weeks for pre-order pieces to be dispatched.
If your order includes both in-stock and pre-order pieces, we’ll send everything together in one shipment once all pieces are in stock. Prefer to receive your available pieces first? Contact us to request a split shipment. Split shipments within New Zealand cost an extra $8.90 NZD.
My item arrived damaged or I received the wrong item. What should I do?
We're sorry about that. Please contact us with your order number and a photo of the item, and we'll make it right.
Returns & exchanges
How returns and exchanges work.
Can I return or exchange an item?
Return eligibility depends on the item. Items must be returned unworn, in the condition you received them, with their original packaging. Read our refund policy for full details.
How do I start a return or exchange?
Contact us before sending anything back, and we'll guide you through the next steps.
Jewellery & care
Keep your pieces looking their best.
What is your jewellery made of?
Most of our jewellery is made from stainless steel, a durable material that’s naturally resistant to rust and corrosion, so it’s made for everyday wear.
You’ll find the full materials and specifications for each piece on its product page.
How should I care for my jewellery?
To help your pieces keep their shine, we recommend storing them in a jewellery box or pouch, somewhere cool and dry, and keeping them separate so they don’t scratch each other. A gentle polish with a soft microfibre or jewellery cloth will bring back their glow, and it’s best to keep them away from perfume, lotions, hairspray and cleaning products. Although stainless steel is durable, we suggest taking your jewellery off before sleeping, showering or swimming, especially in chlorinated or salt water, so it stays beautiful for longer.
Gifting
Making every piece feel special.
Does my jewellery come gift-ready?
Yes! Every piece comes in its own Bérijune jewellery box, ready to give, and each order includes 1 free gift bag. Need more? You can add extra gift bags at checkout.
Do you offer gift cards?
Yes, our Bérijune gift card is sent by email with a unique code that can be used on any Bérijune jewellery. It’s the perfect choice when you’re not sure what they’ll love.
Partnerships
Working with Berijune.
Do you offer wholesale or work with creators?
Yes! Boutiques, stockists, ambassadors and content creators can get in touch through our Work with us page.